what i write

This blog is about my experience as a web worker. That will range from coding and design, to business, freelancing, LIP and travel.

Usability Design: Or How do Your Doors Open?

posted
May 30th, 2008

I mentioned something earlier this week about doing a case study on design that works when it shouldn’t. And really, there are a lot of examples that I could use. Myspace for instance.

But something else really caught my attention this week that preceded attention on that post. If you were salivating about that for some reason, you should probably go fill up a glass of Orangina.

Doors!

You read right. This post is all about doors. I’m not crazy. Maybe a little. I’ll be taking a look at how doors relate to usability design. Again, not crazy, just keep reading.

Doors have much in common with the web as we’ve created it. Hell, I’d say they account for most of what we see on the web. Links! Links are the very fibers that connect the web. And that’s all second knowledge for most anyone reading this now.

Doors as an analogy to the web

In most respects, they are direct analogies to our real life doorways. They are entry and exit points in our daily routines. We leave our home through the front door and drive or take the bus to work.

There, we clock in on our time cards. The business is usually divided into appropriate sections. If we’re talking about an office building, you have sales, accounting, research and development, production, all in self-contained areas. Management is usually completely separate and you’re only admitted if you’re a manager yourself or by special permission.

In general, we like what we already know. It’s often stated in design cultures it’s often described as such:

There is no such thing as an original design,

all design has some inspiration from somewhere

It applies beyond web design or art as well. Easter is colored in pastels while Halloween is orange and black. Except for those creepy guys that dress up as big bunnies for Halloween. Back on topic, cellphones are still shaped like the original bell phones. And taxis always have and always will be yellow.

Now on to the doors (you thought I’d forgot about them)

The Special Needs Door

This is the door that not everyone can see. Not everyone that visits your site will have the same abilities. You might have blind, deaf, or color blind users. The doors above on the left are the real doors. On the right, is what someone that is red-green color blind would see.

It’s crucially important (especially if you know that you have special needs viewers), to make your website accessible to everyone.

If on your sign up page, you have three buttons, one each, red, green and yellow. And as a check to see if they’re human, tell them to click the yellow button, you’ve totally screwed them. In the color blind person’s case, they see three yellow buttons in different shades.

The Inaccessible Door

This is the door, that just plain can’t be reached. It might be way out of the way or even lead to know where. But in the end, it’s just plain unusable.

Don’t construct your site with navigation that is hard to utilize. A user should be able to easily find each of your pages without much work. Don’t disguise your navigation as part of an elaborate header if your catering to a viewership that won’t understand your intention.

Your user shouldn’t have to jump through hoops in order to navigation your site.

The Ornate Door

A lot like the inaccessible door, the ornate door looks gorgeous but can’t be used. Do you even see a handle on that door?

Your art piece is better left in your portfolio of work rather than smutting up my navigation. I don’t want to have to search through a painting to find where I’m going. Yes, I’m talking about all those shitty, confusing flash websites.

The Inconsistent Doors

These are those doors when you’re walking down a hallway and have to open the first door by pulling and the second by pushing. Or one bathroom in your house opens outward while the other opens inward.

Doors with the same purpose should be designed the same. And likewise, links should also. Make it easy on your user and don’t force them to learn how to do something two different ways.

Windowless Doors

Most doors, especially ones with high traffic, need windows. The main reason being that without one, you don’t know what’s on the other side. While you’re walking up to the door, someone could be on the other side pushing it open into you.

I’ve had it happen way to many times at restaurants that fail to realize this.

Your user should have full indication of where links are leading them. If they’re going offsite, have an icon next to the link to indicate thus.

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3 Responses to “Usability Design: Or How do Your Doors Open?”

  1. An excellent post.

    I agree with you on all points. I’m slightly colour-blind myself but I’ve never given much thought to that being a problem for other users. Subconsiously,however, this is probably the reason I favour very plain link colours on my sites - typically, throwbacks to the blue/red of yesteryear - because they’re clear and easy to use. After all, they’re tried and tested and were once very popular for a reason.

    Totally agree on the overuse of flash, too. On a movie site or MTV.com or something you expect it - indeed, to go to a site that was backed by big money and see something very plain would probably be offputting. But on the majority of other pages - especially blogs - I want it as simple and fast-loading as possible.

    You mentioned MySpace earlier and I think one of the main reasons why Facebook took off so quickly is that MySpace did something that sounded great on paper but turned out to be an absolute disaster - and that was letter users design their own pages. As a result, 99.99 per cent of pages were absolutely hideous, because 99.99 per cent of people:

    1. Have zero web skills
    2. Have zero deign skills
    3. Must be registered blind

    Put that alongside auto-loading of whatever awful MP3 and video clip they’re currently in love with and you had an experience that was generally unpleasant most of the time and probably triggered more immediate uses of the ‘back’ button than any other site in history (well, possibly apart from Goatse).

    Facebook cleverly took all this power away from the users and as a result the design became secondary to the content. Well, for most. I recently cancelled my Facebook account simply because of the sheer numbers of totally rubbish application requests I was receiving from people on a daily basis. That, and the whole status thing was increasingly becoming an annoyance. Oh, and I was feeling quite grumpy that day. It’s a 28-day trial, but over a week in I don’t miss it at all. I think I’m done there.

    Anyhoo - suitably stumbled. :)

  2. Thanks for the stumble! Pretty sure it’s a first, I have to get into stumble myself. Not entirely sure how to use it yet…

    I’ve cleared out all the Facebook applications I had, so that’s a bit less junky. Need to delete MySpace though. I haven’t logged in in the last 6 months or so. ;)

  3. Stumbleupon is pretty easy to use. Register, download the toolbar (which will attach to your browser in any easily accessible but subtle way) and whenever you see a site or page that you like, you click on the ‘I like it!’ button. If the site has previously been stumbled, you’ll just add a +1 to its rating. If it’s a new stumble, you’ll be presented with a pop-up window where you fill in a couple of couple of quick fields and away you go!

    One tip: don’t Stumble your own stuff. You can get away with a few sneaky submissions, but if you do it too much they’ll block you.

    It’s worth getting involved as Stumbles can generate a lot of quick traffic for other sites. It’s not at the volume levels of Digg or Reddit but IMO it’s a better quality of traffic.

Talk with me a bit!